Refund Policy

w SpA ("wicadu", "we", "us", "our") provides access to the wicadu software-as-a-service platform. We license access; we do not sell our software or intellectual property

This Refund Policy explains when and how we issue refunds for paid plans purchased on wicadu.com or related subdomains

This Policy is incorporated into our Terms and Conditions and governed by the laws of Chile, with exclusive venue in Santiago de Chile

Your purchase is a pre-paid, time-limited right to access and use the wicadu SaaS while your plan is active. We may offer monthly or annual billing. Taxes, regulatory fees, and currency conversion may apply

We use third-party providers to operate and bill our services. Payments may be processed by Paddle (our Merchant of Record) or by Transbank for customers paying in UF/CLP in Chile. Your payment receipts may show Paddle or Transbank as the charging entity, as applicable

You may request a refund within 14 calendar days of the charge date of a new subscription or a renewal

To be eligible: Cancel your plan in your wicadu account within the 14-day window; and Submit a refund request to the wicadu Help Center within the same 14-day window, including your reason

After 14 days, fees are non-refundable except where required by law or as expressly stated below

After the 14-day window: any remaining time in the billing period is not refundable

Usage-based or metered fees, overage charges, one-time setup/professional services, third-party marketplace fees, domain registrations, or taxes and regulatory fees collected on our behalf, to the extent permitted by law

Accounts terminated or suspended for violations of our Terms and Conditions, or for unlawful or IP-infringing content. No refunds will be issued in such cases

Credits, coupons, or promotional amounts have no cash value and are not redeemable for cash

If we offer a free trial, the 14-day refund window starts on the first paid charge after trial ends

plan changes: If you upgrade, the new charges are covered by this same 14-day window from each charge. If you downgrade or cancel after 14 days from a charge, you retain access until the end of the paid term without a refund

Step 1: Cancel in your wicadu dashboard

Step 2: Open a ticket at the wicadu Help Center within 14 days of the charge. Include your store ID and reason

If your card statement shows "Paddle" you may also initiate via paddle.net using your purchase lookup; Paddle provides first-tier buyer support for refunds as Merchant of Record

If you paid in UF/CLP via Transbank, submit the request to wicadu through the wicadu Help Center; we will coordinate the reversal per Transbank/card-issuer rules

Method: Refunds are issued to the original payment method. We do not issue check or wire refunds

Timelines: Paddle-processed card refunds typically appear 3-5 business days after approval; some methods have longer windows or processor limits (e.g., cards often limited to ~120 days; PayPal ~179 days); and Transbank/UF-CLP reversals follow card-issuer and banking timelines; availability on your statement is controlled by your bank/issuer. Processing times can vary and may extend to the next statement cycle depending on the issuer's policies

Currency: If you paid in a currency different from your card's currency, the refund amount may differ due to exchange rates, bank fees, or currency conversion spread at the time your issuer posts the refund. wicadu is not responsible for such differences

If you initiate a chargeback instead of working with us under this Policy, we may suspend or limit your account during the investigation and respond to the dispute with evidence. Using the refund process above generally leads to faster resolution

Although refunds are generally limited to the 14-day window, we may consider exceptions where required by applicable consumer laws, billing system errors, or documented service-availability incidents. Any exception is at our discretion and does not waive our standard policy

By using wicadu, you acknowledge that we rely on third parties (e.g., Auth0/Okta for identity, Cloudflare for security/CDN, AWS/Azure for hosting, Paddle and Transbank for payments). Your data will be processed by these providers as described in our Privacy Policy. This Refund Policy addresses payments and refunds only; data practices are covered in our Privacy Policy

Important: Paddle and Transbank referenced in this Refund Policy are used only to collect fees owed to wicadu for your subscription. They are not used to collect payments from your store's end customers unless you independently set them up for your own commerce flows outside of wicadu's subscription to us

Payments in your store: wicadu enables you (the Customer/Merchant) to connect your own payment providers and gateways to charge your end customers for purchases in your store. Examples include card processors, wallets, local payment methods, or other gateways you choose to integrate

No funds flow through wicadu for your store's sales: For transactions between you and your end customers, wicadu does not act as seller, merchant of record, payment processor, or payment facilitator; we do not receive, hold, or settle funds from your end customers. Those transactions occur directly between your end customers, you, and your chosen payment provider(s)

Your refund policy for your end customers: You must publish and honor your own refund/cancellation policy for sales in your store and handle all related requests, returns, chargebacks, reversals, and compliance obligations with your payment provider(s) and under applicable law. Do not direct your end customers to wicadu for refunds related to purchases from your store

Our Refund Policy applies only to your subscription with wicadu: The 14-day money-back terms in this document apply solely to fees you pay to wicadu for access to the SaaS. They do not apply to any payments made by your end customers to you in your store

Your marketing preferences are managed under our Privacy Policy. A refund or cancellation does not automatically change your marketing preferences; you can unsubscribe at any time via provided mechanisms

This Refund Policy and any dispute related to it or to the wicadu SaaS are governed by the laws of Chile. Any claim must be brought exclusively in the courts of Santiago de Chile. "wicadu" is a registered brand in Chile

We may update this Policy from time to time. If changes are material, we will provide notice (for example, by email or in-product notice). The "Last updated" date will reflect the current version

Effective date: August 21, 2025

Last updated: August 21, 2025