Payment Methods for Orders
Who is this article for?
- Store Owners or Admins with full access to configure payment options and store operations within wicadu Assistant.
- Sellers and Suppliers with permissions to manage inventory and modify orders.
What are payment methods and why are they important?
Payment methods are the different ways a customer can pay for a purchase or service. These include options like cash, credit cards, debit cards, prepaid cards, and bank transfers, often processed through a payment platform that connects the customer to the store
Understanding which payment methods your customers use allows the store to accurately record purchases and sales, ensuring that revenue is properly reflected. Additionally, this knowledge helps enhance the customer experience by offering options that suit their preferences, enabling fast transactions while maintaining effective financial control.
How do payment methods work in Manual Orders?
In manual orders, whether purchases or sales, payments must be recorded for each transaction. Each payment includes the following details:
- Payment processors or Payment gateways:
The service processing the payment.
- Payment method:
The method used to make the payment.
- Status:
Whether the payment is confirmed, in process, or failed.
- Date:
When it was recorded or when confirmation is expected
- Amount:
The total paid
Currently, in our Internal Control system, we support the following payment methods with specific rules:
- Cash:
Only allows the Confirmed status.
No documents can be added or attached, as the payment is assumed to be immediate and final.
Credit Card, Debit Card, Prepaid Card, Bank Transfer, and Unidentified
These methods support three possible statuses: In Process, Failed, and Confirmed.
If the status is In Process, you can (optionally) select an estimated confirmation date and attach documents such as receipts or invoices for tracking.
Documents are not required but help keep clear records in case of questions or disputes.
What does each status mean?
Statuses show the progress or outcome of a payment. Here's what each one means:
- In Process:
The payment is pending confirmation. It might be under review, awaiting bank or payment platform approval, or still in progress. If you set an estimated confirmation date, it shows when it’s expected to be resolved.
- Failed:
The payment was not successfully completed. This could be due to insufficient funds, a transaction error, or rejection by the payment processor. In this case, the issue should be reviewed and corrected before trying again.
- Confirmed:
The payment has been successfully processed and the funds are recorded. For cash, this is the only possible status; for other methods, it means the transaction is complete.
Understanding these statuses allows you to track each payment progress and take action if necessary, keeping your manual orders organized and under control.